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Terms & Conditions



LESTER PROMISE TERMS AND CONDITIONS
1. The Lester Hotels Promise  (excludes The Nant Ddu Lodge until further notice)
Guests staying overnight will receive complimentary parking for one car per night.  An additional car per room may be parked free of charge at the hotels discretion. The parking privilege begins at check in and ends at check out.  Vehicles other than cars or motor bikes are specifically excluded from this privilege.  Local registration requirements may apply.
Guests staying overnight will receive complimentary wifi according to the hotel’s local wifi policy which may differ between hotels.  This means that the hotel will make no charge to registered guests with a connection to the hotels router at their standard bandwidth.  There may be options for superfast or enhanced connectivity which may be chargeable, this does not breach this guarantee.  Any outage caused by disruption to service by 3rd party network or Internet service providers does not breach this guarantee.

2. Best Rate Guarantee Summary Terms & Conditions

What is a "best rate"?
• As used in our advertising, “best rate” means a rate on another website that is £1.00 (€1.00 in Euro denominated currency countries) or more lower than the room rate at which you booked on our website. The other website’s rate must be publicly available for viewing and booking, and be for the same hotel, same room type, same number of guests, same currency and for the same date(s) as the hotel, room type, number of guests, currency and date(s) you booked.

What do I do if I find a lower rate?
• Fill out and submit the online claim form to our Customer Service department within 24 hours of booking.

How long do I have to submit the online claim form to get my rate adjusted and the Wyndham Rewards bonus points?
• Submit the online claim form to Customer Service within 24 hours of booking and no later than 48 hours prior to the hotel’s check-in time on your scheduled date of arrival.
• A Customer Service agent should respond via email within one day. If your online claim form is sent outside of normal business hours, it will be processed the next day. Normal business hours are 7:00am – 10:00pm GMT/BST.

What are the main requirements to get the Guarantee?
• Bookings must be made via www.ramada.co.uk, www.lesterhotels.com ,through the Ramada central reservation telephone number, 0808 1000 783 or direct to the hotel.
• You must have a Ramada or Lester Hotels reservation confirmation number.
• The rate on the other website must be for the same hotel, same room type, same number of guests, same currency and for the same date(s), as the hotel, room type, number of guests, currency and dates you booked. The other website’s rate must also be publicly available for viewing and booking. All of these conditions must still be in place at the time your claim is processed.
• A Customer Service agent must be able to verify the lower Internet rate* and the other information above for the applicable date(s).
• Certain deadlines apply for claim submission; please see question 3 for more information.

What is the turnaround time for adjusting my rate and receiving my bonus points?
• A Customer Service agent should respond via email within one day. If your online claim form is sent outside of normal business hours, it will be processed the next day. Normal business hours are 7:00am – 10:00pm GMT/BST.
• Please allow 2 to 4 weeks for points to be deposited into your Wyndham Rewards account.

Your new rate is not effective until you receive your new confirmation number from Customer Service.

*The Best Rate Guarantee does not apply to rates that are within £1.00 of the lower rate and certain other rates, including, without limitation, those that are only available to members of membership clubs, affinity programs or other organizations. Additional terms apply – see attachment



4. A Lester Hotel  - copy
Lester Hotels own & operate six hotels across the UK & Ireland under the Ramada brand and independently.  It has an active pipeline of up to twenty further hotels in various stages of negotiation and development. 
The company is committed to providing memorable guest experiences for every guest under it’s ‘You are our Guest’ and ‘The Lester Hotels Promise’ initiatives. 
To contact Lester Hotels Ltd click here

BEST RATE GUARANTEE TERMS AND CONDITIONS 

Best Rate Guarantee  TERMS AND CONDITIONS v1.1 August 2016
If you book a room on either the Lester hotels or the Ramada  website, through the Ramada  toll free number (0808 1000 783) (the “Central Reservation Number”) or directly with the Hotel and, within 24 hours of completing such booking, find a Public Internet Rate (as defined below) that is the local currency equivalent of $1.00 or more lower than the room rate (not including any taxes or tariffs (federal, state, provincial or local) or other guest fees or charges which may be imposed by the hotel, “Room Rate”) at which you booked, then, subject to these terms and conditions, Lester Hotels  will, upon validation of your claim, match the Public Internet Rate and award you 3,000 Wyndham Rewards bonus points (the “Best Rate Deal”). For purposes of these terms and conditions “Public Internet Rate” means a Room Rate that is Viewable and Bookable (each as defined below) on another website for the same hotel, same room type, same number of guests, same currency and for the same date(s) as the hotel, room type, number of guests, currency and date(s) you booked. For purposes of these terms and conditions, a “Viewable” Room Rate means one for a specific Lester hotel and location, which information the general public can view prior to booking, and a “Bookable” Room Rate means that one that is available and can be reserved online.
To be eligible to receive the Best Rate Deal:
(1) you must have a Ramada or Lester reservation confirmation number;
(2) you must complete and submit the online claim form no later than (a) 24 hours after booking your room via one (1) of the methods described above; and (b) 48 hours prior to the hotel’s check-in time; and
(3) Ramada or Lester customer service agents must be must be able to verify, to their satisfaction, that (a) the Public Internet Rate in question exists at the time of claim processing, and (b) the claim otherwise meets, and has been completed and submitted in accordance with, all terms and conditions of this program.
For clarity, and without limiting any of these terms and conditions, if your original reservation was made within 48 hours of the hotel’s check-in time, you will not be eligible to receive a Best Rate Deal under these terms and conditions.
Only one claim can be submitted per person, per email address, per calendar month; any claims submitted in excess of this limit will be deemed void and not considered. All reservations must be for personal use only and booked by the guest who will actually be staying at the hotel. Reservations booked by brokers or agents will not qualify. Best Rate Deals and any other discounted rates which may be issued under this program are not transferrable.<>
Lester Hotels reserves the right to reject any claim and/or to cancel any discounted rate previously issued by it in the event of fraud or abuse of this program or non-compliance with these terms and conditions.
For a multiple night stay, the total Room Rate for the stay will be evaluated in determining whether the Public Internet Rate has a lower Room Rate.
Any Room Rate change is not effective until the guest receives an email confirmation reflecting the new Room Rate from the Ramada Customer Care department or, in cases where the reservation was made directly with the hotel or via the Lester Hotels website directly to the hotel concerned. The standard claims processing time is 24 business hours. Claims submitted outside of normal business hours will be processed on the next day. Normal business hours are 09:00 – 18:00 GMT/BST. Lester Hotels recommend that the email confirmation of any Room Rate change be presented to the hotel by the guest at check-in.
Guarantee applies only to reservations made on our website, the Ramada website or the Ramada central reservation number for those Lester Hotels operated under the Ramada brand.  Guests booking via any Wyndham channel, which includes Ramada will be covered by the Wyndham Best Rate Guarantee, not the Lester Hotels guarantee although these are largely the same. For the purpose of the Guarantee reservations made for PR do not qualify. The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts. For the avoidance of doubt, special rates available only to members of membership clubs, affinity programs or other organization, such as AAA or AARP, private rates, rates involving a prepaid voucher program, rates that require a coupon or promo code, rates for hotel rooms sold as a part of a travel package, corporate discount rates, group rates (5+ rooms), meeting rates, and any other rate(s) not intended for the general public do not qualify.
To receive the 3,000 Wyndham Rewards bonus points, you must be a member of the Wyndham Rewards program. Wyndham Rewards is free to join, and you can do so by visiting wyndhamrewards.com, or by contacting a Customer Care agent at 0808 1000 783. Bonus points will be deposited directly into your Wyndham Rewards account. Any Wyndham Rewards bonus points awarded in connection with receipt of a Best Rate Deal hereunder will be in addition to the number of base Wyndham Rewards points or airline miles or other travel partner currency you may be eligible to receive for the applicable stay pursuant to the Wyndham Rewards terms and conditions. Receipt and use of bonus and base points are subject to such terms and conditions.
Void where prohibited by law. Lester reserve the right to modify, alter, suspend or terminate this program at any time without prior notice at their sole discretion.


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